Today I shadowed Felicia Martinez, a leading technician at most CVS Pharmacies in San Diego. I chose to shadow her because she has been a friend of mine for a long time, and I didn't know what she did on a day to day basis behind the counter. Today I got to see how she receives customers and how she is able to problem solve with people who can only say five words in English. She faxed important documents to doctors that needed it, and simultaneously was taking calls from people asking questions about their medication. Unfortunately I was not allowed to take any photos behind the counter because of security safety and concern of their customers. I believe this was because of how many medications (with names on them) and how much personal information is readily available to the technicians and pharmacists. Also most of the customers probably didn't want a kid behind the counter taking pictures of them
The differences (from my understanding) between what Felicia does and what pharmacists do are not incredibly big, though I remember her turning down the option to be moved up to the top of the CVS food chain and manage the store along with the medical department because she would be working much harder for the same great pay she gets now.
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